PRIVACY
Effective date: April 1, 2026
Last reviewed: April 1, 2026
Puzzle Piece Solutions ("we", "us", "our") is the data controller for personal data collected through this website and our marketing and software services, unless otherwise stated.
We process personal data in line with the UK GDPR and the Data Protection Act 2018. If you are located in the EEA, equivalent EU GDPR protections apply where required.
We may collect identity and contact details (name, email, phone), account and profile data, communications, technical and device data, usage analytics, and marketing preferences.
We use personal data to provide services, process onboarding and support requests, improve platform performance, secure our systems, and communicate service updates and marketing content (where permitted).
Our lawful bases include: performance of a contract, legitimate interests (for example, service improvement and fraud prevention), legal obligations, and consent where required (for example, certain direct marketing communications).
We do not sell personal data. We may share data with trusted vendors and service providers (for hosting, analytics, communications, payments, and support) under contractual confidentiality and data protection obligations.
Where personal data is transferred outside the UK, we use appropriate safeguards, such as adequacy decisions or approved contractual clauses, to protect your information.
We keep personal data only as long as necessary for business, contractual, and legal purposes. We implement appropriate technical and organizational security measures to protect personal information.
You may have rights to access, correct, delete, or port your personal data, and to object to or restrict processing. You may also withdraw consent at any time where processing is based on consent.
If you have concerns about our data handling, please contact us first so we can resolve the issue. You may also lodge a complaint with the UK Information Commissioner's Office (ICO).
For privacy requests, data subject rights requests, or DPO-related enquiries, contact us at hello@puzzlepiecesolutions.com. Mailing location: London, United Kingdom.